Trends in VoIP and modern chat room

Corporate Quality VoIP Conference Solution

	“Wells Fargo's chat increased home equity sales by 20%.” Forrester Research - Online Service
	VoIP and the modern Chat Room are changing the way we communicate! Businesses around the world are saving on travel and phone charges with VoIP! MyWorldChat allows you to get connected to anyone with a PC and an Internet connection, anywhere in the world for less than a dollar a day!

Make a Positive Impact on your Bottom Line!

Voice Chat and Virtual Meetings make a Positive Impact on your bottom line

	“Wells Fargo's chat increased home equity sales by 20%.” - Forrester Research - Online Service
	“More than one half of large enterprise organizations have or will deploy VoIP in the next 12 months and nearly half of small and medium organizations will do the same.” Aspect, citing an October, 2000 studies by Sage Research
	“67 million US online customers will use chat for service in 2007.” - Forrester Research - Chat Plugs a Customer Service Gap
	“VoIP will account for approximately 75% of world voice services by 2007.” Frost & Sullivan, 3/2002
	“90% of enterprises with multiple locations will start switching to IP systems for voice over next 5 years.” Phillips Group, via Aspect, 6/2001
	The following is a quote from Managing Web-Based Customer Experiences - Dr. Jon Anton, Director of Benchmark Research at Purdue University's Center for Customer-Driven Quality: "Internet chat has to be the most under-recognized and under-utilized communication method available to man...chat agents can handle 2 to 3 customers simultaneously...companies can use domestic and/or offshore agents...for these reasons, chat is typically delivered at one third the cost of a phone call...and First Time Resolution (FTR or FCR) rates are significantly higher than email and at least equal to those obtained over the phone."
	"The ability to greet customers 'at the door' and provide live customer support and service is no longer an added feature. There is no doubt in anyone's mind that chat room technology is already considered a necessity for doing business online, and as the technology improves and the cost comes down, there is simply no reason to be without it!"

VoIP and the modern Chat Room are changing the way we do business! Whether you're a full service company or you're doing business part time from home, a chat room is a must!

MyWorldChat is designed to work the way the Internet is designed to work - P2P!

The internet was designed as a Peer to Peer (P2P) network on TCP/IP: Transmission Control Protocol over Internet Protocol. These are two protocols that work together to help the servers, clients and devices on the network talk to one another.

TCP/IP continually monitors the internet bandwidth, routs every packet of information over the shortest bandwidth rout and includes parity checking to insure full content delivery. FTP, HTTP, UDP, SNMP, and Telnet all run on top of TCP/IP.

Courtesy: How Stuff Works

The Internet started out as a fully symmetric P2P network of cooperating users. A peer-to-peer computer network is basically a ‘daisy chain’ of computers that relies on the computing power and bandwidth of the participants in the network rather than concentrating it in a remote server. A pure P2P network does not have the notion of clients or servers, but only equal peer nodes that simultaneously function as both "clients" and "servers" to the other nodes on the network. Pure P2P networks operate strictly on the bandwidth available to each connected computer. Such networks are useful for many purposes; Sharing content files containing audio, video, data or anything in digital format is very common.

P2P is the design, and TCP/IP is the protocol that handles traffic on the internet.

With the advent of the web browser, the concept of delivering data through a central server became a necessity, and the Client/Server topology began. When you visit a web site, you are receiving content from a web server. When you open your email client, you are downloading your email from a mail server.

As the internet grew to accommodate the millions of people flocking online, technologies have been put in place that have split the net up into a system with relatively few servers delivering massive chunks of digital content to many clients. At the same time, some of the basic expectations of P2P cooperation began showing a risk of breaking down, threatening the structure of the net.

The Internet is a shared resource, a cooperative network built out of millions of hosts all over the world. Today there are more applications than ever that want to use the network, consume bandwidth, and send packets far and wide. Since 1994, large content delivery servers have been established and the general public has been racing to join the community of computers on the internet, placing strain on the most basic of resources:

Network Bandwidth!

Bandwidth is a cost of being online. When you sign up with an Internet Service Provider, you receive an internet connection and an allocated amount of bandwidth. Most private users don’t come close to using their allocated bandwidth, but if you’re doing business online and your business is growing, you will be paying for that extra bandwidth sooner or later.

A troubling concern about congestion management is the growth of bandwidth-hungry streaming broadband media. Typical streaming media applications do not use TCP, instead favoring custom User Datagram Protocol (UDP) with their own congestion control and failure handling strategies. UDP is a communications protocol for the network layer, transport layer, and session layer, which makes it possible to send digital information from one computer to an application running in another computer.

Like TCP, UDP is used with IP (Internet Protocol). Unlike TCP, UDP is connectionless and does not guarantee reliable communication because the application itself must process any errors and check for reliable delivery

Many of these protocols are proprietary. Network engineers often do not even have access to their implementations to examine if they are TCP-friendly. So far, there has been no major problem. The streaming media vendors seem to be playing by the rules, and all is well. But the system has been brittle, and either through a mistake or through greed, the internet's current delicate cooperation could be toppled.

Virtual Meetings and P2P

The downside of a pure P2P network is that the entire network has a tendency to degrade to the usable bandwidth of the computer with the worst connection. For this reason, pure P2P works very well with two connections and begins to degrade as more connections are established.

The free chat room clients that are available all incorporate some form of server, but the majority of the content is delivered P2P. If this were not the case, they would not be free. The audio quality and the number of visitors in a single conference will always be limited on the free clients.

Most of the low end chat room clients use a ‘highbred’ P2P network where a central server is used for some of the data delivery. The cost of the server itself as well as the bandwidth used by the server is always the responsibility of the chat room provider. For this reason, the low end clients will have limited seating and the audio quality and presentation content will suffer as more users join a session.

The high end clients are designed to work on the Client/Server topology. The currently popular conferencing rooms such as Microsoft Live Meeting and WebEx concentrate all of the content delivery through a central server. The bandwidth required for client/server based chat rooms is huge, and that cost is passed along to the customer. In addition, these systems do not typically incorporate a dedicated voice channel for presentations. The audio portion of the presentation is provided through a phone bridge at an additional expense to the customer.

In the year 2000, things began to change – or revert!

The off-the-shelf PC of today has more processing power than those used to put the first man on the moon! Having that much processing power available to every user is bringing the internet full circle. Today, computers in the home and on the desktop are connecting to each other directly TCP/IP P2P to form groups and collaborating to become user-created search engines, virtual supercomputers and file sharing systems - - -

The way the Internet was designed!

MyWorldChat uses a patent pending technology that actually shares the bandwidth available to all the participants in conference! As new participants arrive, the server places them in the system so that their bandwidth is added to the group!

Poor connections are placed in line with broadband users. Connections are monitored and will disconnect, re-rout and re-connect automatically should a connection degrade.

Every new session user either adds to the overall bandwidth or is placed in a position where they will not degrade the entire system.

We’re the only one that’s doing it this way, and we’re as close to P2P as you can get, so we do not have to charge for bandwidth!

We’re the only technology that can provide typically crystal clear voice quality audio and consistent content delivery to.

It's not TCP/IP that's clogging the pipe; it's the bloody pipe, which is mostly copper worldwide.

But that's changing now, and the future of TCP/IP looks great!

Copper is being replaced by fiber worldwide and a huge push to establish a earth based broadband wireless is underway. But it goes way beyond that.

If you connect to the internet and chat with someone overseas, there is a one in three possibility that you are on a satellite – the future of communications.

Live video conferencing is here right now – through satellite! Doctors in one country are assisting in operations in another country ‘stitch-by-stitch’, and full ‘online’ collaborations are taking place on a daily basis.

P2P works, routing technology is improving daily, we have enough IP address to assign one to every square inch of the earth, dedicated communication satellites are going up at about one a week and at some time in the future, the entire population of the earth will be able to pair off and chat one on one.

My educated opinion is that TCP/IP with bandwidth routing and parity built in, a protocol that is proven to work and is being used by millions, will still be around.

MyWorldChat is Looking Into the Future – and Doing the Vision!